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Terms and conditions Apartments L5

REGULATIONS OF L5 APARTMENTS
Krakow, 5 Loretańska Street
§ 1 Subject of the regulations
We have developed the following regulations in order to provide our guests with a peaceful
and safe stay in our apartments. The document is an integral part of the apartment rental
agreement and applies to all guests staying in the L5 Apartments. When booking an
apartment or signing a Guest Card, the Guest also accepts the terms of the Regulations.
§ 2 Arrival and departure of guests

  1. Apartments are rented for days.
  2. Check-in is from 2:00 pm and check out is before 10:00 am on the next day. There is a
    possibility of early check-in after prior consultation with the facility staff.
  3. The Guest should notify the facility’s staff as soon as possible if they wish to extend their
    stay beyond the period indicated on the day of arrival. A request to extend the time will be
    taken into account as far as possible.
  4. Keys to the apartment are handed directly at the office of L5 Apartments from 10:00 am to
    4:00 pm. If the Guest can not arrive at the indicated times, he should immediately inform
    the facility’s staff. In such a situation, the Guest receives guidelines where to pick up the
    keys.
  5. Upon departure, the Guest is obliged to return the keys according to the instructions
    provided by the facility’s staff.
  6. If the key to the apartment are lost, the Guest is obliged to pay a fee of PLN 200.
  7. If the magnetic card to the apartment is lost, the Guest is obliged to pay a fee of PLN
    120.
    § 3 Booking and registration rules
  8. Apartment booking can take place:
  • through the booking system available on the www.l5apartamenty.pl website,
  • through the booking form available at the www.l5apartamenty.pl website (we send a
    return e-mail containing information about the apartment after the booking process
    is completed),
  • by phone (during a conversation with an employee, calling +48 535 799 445 or +48
    535 793 888),
  • in person at the office.
  1. The facility reserves the right to pre-authorize the credit card when registering.
  2. In case of cancellation by the Guest:
  • more than 14 days before the stay – cancellation of the reservation is free,
  • on 13th to 7th before the stay – the facility reserves the right to charge the guest’s
    credit card with the amount of 30% of the cost of the stay,
  • on 6th to 4th before the stay – the facility reserves the right to charge the guest’s credit
    card with the amount of 50% of the cost of the stay,
  • 3 days before the stay – the facility reserves the right to charge the guest’s credit card
    with the amount of 100% of the cost of stay.
  1. The payment for the stay is paid in advance upon arrival (upon key collection), unless the
    entire payment has been made to the bank account of the facility before the day of arrival.
  2. Upon check-in, guests are required to pay a security deposit of PLN 400 against possible
    damage to property. The deposit shall be refunded upon return of the keys, after the
    condition of the apartment has been checked by the facility’s staff in the presence of the
    Guest.
  3. The basis for checking in is showing an ID and signing the Guest Card.
  4. In the event of sudden and unforeseen circumstances, L5 Apartments reserves the right to
    change the booked apartment to another of the same or higher class.
  5. The facility can refuse to accept a Guest who grossly violated the regulations during the
    previous stay, in particular by causing damage to the property of the facility or the property
    of another Guest, damage to a Guest, staff or other persons staying on the premises.
  6. The current offer of apartments available for rent can be found on the
    www.l5apartamenty.pl website.
    § 4 Individual prices
    The price stated in the description of the apartment is gross and includes:
  • a stay in the apartment for the maximum number of people set for it in the
    period chosen by the Guest,
  • the cost of media consumed by Guests (energy, water, heating),
  • bedding and towels for each Guest,
  • the cost of final cleaning,
  • the cost of wireless Internet.
    § 5 Services
  1. In the case of reservations regarding the quality of services, the Guest is asked to
    immediately report them to the facility’s employee, which will enable the improvement of the
    standard of the services provided.
  2. The facility is obliged to provide Guests with:
  • conditions for full and unrestricted rest,
  • security of stay, including security of information about the Guest secret,
  • professional and courteous service.
    § 6 Terms of use of the apartments

Complaints should be filed immediately after noticing any failure to provide the relevant
standard of services.
§ 8 Confidentiality of personal data
We protect the privacy of our guests. To this end, we have developed a privacy policy which is
available in every apartment and on the www.l5apartamenty.pl website.
L5 Apartments would like to thank all guests for reading the regulations and wish you a
pleasant stay. Our staff is happy to answer any questions.

The Guest is obliged to observe the principles of good neighborliness, including the
observance of quiet hours (from 10:00 pm to 6:00 am). If the Guest significantly affects the
peace or good of neighbors and does not comply with the commonly practiced standards
of intercourse between people, the facility reserves the right to terminate the agreement
without notice and is not obliged to return the money paid for the unused period of the stay
to the Guest.

Guests leaving the apartment, for security reasons, are obliged to close the
entrance doors and windows, switch off devices from electrical sockets, extinguish
the light and turn off taps.

Organizing social events in apartments is forbidden. The facility can charge an additional
fee of PLN 800 for organizing a social event that is burdensome for other Guests.
Disruptive behavior is a reason for a hotel to ask a guest to leave due to violation of
the agreed-upon terms and conditions.

Smoking is not allowed in the apartments. The facility can charge an additional fee of PLN
800 for smoking inside. In the case of renting an apartment with a balcony, the only place
where Guests can smoke is the balcony.

The Guest cannot transfer the apartment to third parties, even if the period for which they
paid the due amount has not expired. The number of people staying in the apartment is
limited to the number registered in the booking process. If the number of people is greater
than the one registered when booking an apartment, the facility can require an additional
fee.

The Guest should immediately inform the facility’s staff about any defects caused during
their stay in the apartment. The Guest bears full financial responsibility for any damage or
destruction of the technical equipment and facilities of the apartment, as resulted from their
fault. The facility reserves the right to withhold the deposit paid, as referred to in § 3 par. 5
of the Regulations, and in the event that the deposit is not enough to cover the damage –
to charge the credit card of the Guest.

The facility does not accept animals.

The facility requires a damage deposit of PLN 500/room. The deposit is refunded after
check-out and room inspection.
§ 7 Complaints

In the event of irregularities, Guests have the right to submit a complaint.

Complaints can be submitted via a complaint form available at the www.l5apartamenty.pl
website or at the office of the facility.